Windows Debugging

Background Service Disconnected

Troubleshooting Background Service Disconnection

If you encounter issues with the background service disconnecting, follow these troubleshooting steps:

1. Reboot Your Computer:

   • Sometimes the Distribute AI Daemon service has problems after large system modifications, you can try rebooting your computer to check if this problem resolves itself.

2. Verify Service Status:

   • Open the Windows Services management console by typing services.msc in the Run dialog opened by win+ r or searching for "Services" in the windows search.

   • Ensure that the Distribute AI Daemon service is running. If not, right-click and select "Start."

Reinstalling

In order to get a completely clean reinstall, it's recommended to do the following steps:

1. Open %LocalAppData%/distribute.ai using Win + R like shown

1. Press OK and then delete every file inside that folder

2. Restart your machine

3. Navigate to https://dashboard.distribute.ai/provider/downloads to download and install the latest version

Error: Failed to backup daemon.exe: Access is denied.

This error occurs if you're trying to install the application while the background service is still open.

1. Open services by pressing win + r and entering "services.msc"

   
2. Find Distribute.AI System Service and right click, then press "Stop"

1. Retry the installer. Upon otherwise successful install, you may run into the "Daemon Disconnected" page described in Troubleshooting Background Service Disconnection. If so, either restart, go through the steps there, or return to the services page and instead select "Start"