# FAQ ## Q: Why are my credits decreasing? A: Credits cannot decrease. By providing compute and being connected your credits will always go up. What may decrease or vary is the amount of credits earned in a certain timeframe and displayed on the [statistics ](https://dashboard.oasis.ai/provider/statistics)page. The default timeframe is 7 days, which compares it against the previous 7 days. So no, credits do not and cannot decrease, you just may earn more or less on a weekly basis. ## Q: Why can't I claim a discord task on the dashboard A: You must bind your Discord account before claiming. Head over to and bind your Discord account before claiming the task. ## Q: How many nodes can I run on an account? Currently we allow up to 100 nodes per account. This means you can place our software on 100 unique devices per account. Each device must have it's own GPU. ## Q: What does the error Connection failed mean? A: Please log in to the dashboard using Discord before claiming your reward. Log out of the dashboard, and sign in again using the 'Login via Discord' option ## Q: Why does my provider only show X credits when I have more total? A: Each provider earns credits independent of your DistributeAI account. When you view credits on a certain provider, it only shows the amount that specific provider (Extension or Desktop App) has earned. To view your total credits, you need to look at the [credits ](https://dashboard.oasis.ai/provider/credits)tab on the dashboard. ## Q: Can I connect multiple devices on one IP? A: Absolutely, many people have multiple computers in their household. We recommend using one IP for multiple devices if possible as using vpn's etc. only cause latency issues. ## Q: Can I run the extension and desktop app on the same device? A: Yes! We recommend running both for fill in any gaps if one were to disconnect. ## Q: Why did I not earn credits even though I was connected? A: This can occur for a few different reasons. Most likely, your network disconnected or computer went to sleep which caused an intermittent disconnect. Another possible cause is we had downtime for a planned update. Typically intermittent disconnects like this are not a major issue and shouldn't be of concern. If there's an extended loss of connection make sure your settings are correct, and that you've reconnected all your providers. ## Q: Why is it saying failed to verify on a dashboard task? A: Sometimes it takes time for our system to recognize you've completed a task. Additionally, some tasks such as discord based actions are being updated for known issues. If you're not credited but have completed the task, we will automatically credit your account in the near future. ## Q: Should I worry about sybil's using multiple accounts or spoofing hardware or referrals? A: No, we are inherently a proof of work network so anyone who is running non-authentic accounts or software will be removed during our credit verification period. ## Q: How do I edit the scheduler on my providers and other settings? A: We've moved the settings page on providers to our dashboard, click the 3 dots next to the provider to edit these settings. ## Q: My dashboard is not loading properly or showing a blank screen, how do i fix? A: Clear your browser cache, and relogin to the dashboard. ## Q: What if I don't have a server/how do i create a server? A: --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.distribute.ai/distribute/faq.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.